Frequently Asked Questions / FAQ

Shipping FAQs

How soon is my order shipped after I place my order?

All orders are shipped up to 24 hours after successful order is places . Please allow 24 – 48 hours for your tracking information to be updated.

Will I get tracking details when my order ships?

Yes, you will be emailed tracking details once your item has been shipped to the email address you provided when you placed your order. In rare cases, if an order shipment email with your tracking number does not arrive in your email box, first make sure to check your Spam folder, to make sure it didn’t go there instead.

 

Payment FAQs

Can I pay with a credit card?

Yes. We accept Visa, MasterCard, American Express, Diner’s Club and Discover. You will be able to choose which you which to use just like you would on any other online store. For customers worldwide who prefer to use PayPal, we have that payment option as well.

Is my payment secure?

Yes, we use the latest double encryption technology for your orders. We do not store, sell or reuse your information provided when you are checking out.

Do you store my personal or payment information?

Answer: No. There is only a temporary capture of your information to process the order and then it is deleted automatically from our system. We never store, resell or reuse your information.

What is your refund policy?

You may return items within 14 days undamaged for a refund.  Restockin free of 20% may apply Please see full details in our  Returns and Warranty section  .